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Shipping policy

Shipping Policy

At OtakuMC, we carefully package every order to help ensure your anime figures, trading cards, and collectibles arrive safely.

Order Processing

Orders are usually processed within 1–3 business days after payment has been confirmed. Orders are not processed on weekends or public holidays.

Pre-order items are shipped according to the estimated release date shown on the product page. If an order contains both in-stock and pre-order items, the order may ship once all items are available.

Shipping Rates and Delivery Times

Shipping rates and estimated delivery times are calculated and displayed at checkout based on your destination, order size, and selected shipping method.

Delivery estimates are approximate and may be affected by carrier delays, weather, customs processing, or other circumstances outside our control.

Tracking

When tracking is available, a confirmation email containing the tracking number will be sent once your order has been shipped. Tracking information may take up to 48 hours to become active.

International Orders

We ship internationally. International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their country. These charges are not included in the product price or shipping fee unless expressly stated at checkout.

OtakuMC is not responsible for delays caused by customs.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address. If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply before it can be reshipped.

Please contact us as soon as possible if you need to correct your address. We cannot guarantee changes after an order has entered processing.

Lost, Damaged, or Delayed Packages

If your package appears to be delayed, please first check the tracking information and contact the carrier.

If your package arrives damaged, contact us within 48 hours of delivery with photographs of the package and the damaged items. We will review the situation and assist you according to the carrier’s claim process.

OtakuMC is not responsible for packages marked as delivered to the address provided at checkout.