Frequently asked questions
Everything you need to know about OtakuMC orders, products, and support.
SHIPPING & ORDERS
Yes. OtakuMC ships worldwide from Canada.
Orders are processed within 1–3 business days. Delivery is 7–14 business days to Canada and the United States, 7–18 business days to Europe and the United Kingdom, 10–20 business days to Asia, 10–25 business days to Australia and New Zealand, and 10–30 business days to Latin America, Africa, and the Middle East.
Tracking information is sent by email after shipment.
Figures are packed carefully with protective materials.
International customers are responsible for applicable customs duties and import taxes.
Contact support as soon as possible. Changes or cancellations cannot be guaranteed after processing or shipment.
Report damage within 48 hours with clear photos of the item, packaging, and shipping label.
PRODUCTS & AUTHENTICITY
Our Japanese trading cards are sourced directly from Japan and shipped from our Canadian warehouse.
Yes. Sealed TCG products are authentic, factory sealed, and carefully inspected before shipping.
Selected products may be offered as pre-orders; review each listing for details.
Figures are checked for visible damage, packaging condition, and completeness before shipping.
Available payment methods are shown securely at checkout.
RETURNS & SUPPORT
We accept eligible return requests under our return policy.
Return requests must generally be made within 14 days of delivery.
Used, damaged, incomplete, or non-original-condition items may not be eligible. Certain sealed collectibles may also be excluded.
Email support@otakumc.com with your order number, reason, and relevant photos.
Email support@otakumc.com with your order number.