At OtakuMC, we carefully package every order to help ensure your anime figures, trading cards, and collectibles arrive safely.

Order Processing

Orders are processed within 1–3 business days after payment is confirmed.

Orders are not processed on weekends or Canadian public holidays. During product launches, sales, holidays, or periods of high order volume, processing may take slightly longer.

Once your order has shipped, you will receive a confirmation email with tracking information when available.

Estimated Delivery Times

Delivery times are estimates and begin after your order has been processed and shipped.

Destination	Estimated delivery time
Canada	7–14 business days
United States	7–14 business days
Europe	7–18 business days
United Kingdom	7–18 business days
Asia	10–20 business days
Australia and New Zealand	10–25 business days
Latin America	10–30 business days
Africa and the Middle East	10–30 business days

These timeframes are estimates, not guarantees. Delays may occur because of carrier issues, weather, customs inspections, public holidays, or other circumstances outside our control.

Shipping Rates

Shipping rates are calculated at checkout based on:

• Your delivery address;

• The size and weight of your order;

• The shipping service selected;

• The destination country.

Available shipping options and their prices will be displayed before payment is completed.

Tracking Information

When tracking is available, you will receive a shipping confirmation email with your tracking number.

Tracking information may take up to 48 hours to become active after the package has been accepted by the carrier.

OtakuMC is not responsible for delays caused by incorrect tracking updates or carrier scanning delays.

International Orders and Customs

We ship internationally from Canada.

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These fees are not included in the product price or shipping cost unless specifically stated at checkout.

The customer is responsible for paying any applicable customs charges. OtakuMC is not responsible for delays caused by customs clearance.

Pre-Orders

Pre-order items are shipped according to the estimated release date shown on the product page.

If an order includes both in-stock products and pre-order products, the order may be shipped once all items are available. Separate shipping may be required if you would like in-stock items shipped earlier.

Release dates provided by manufacturers and suppliers are estimates and may change.

Address Changes

Please verify your shipping address before completing your order.

If you need to change your address, contact us as soon as possible at otakuumc@gmail.com We cannot guarantee address changes after an order has entered processing or been shipped.

If an order is returned because of an incorrect, incomplete, or undeliverable address, additional shipping fees may apply before the order is reshipped.

Lost, Delayed, or Damaged Packages

If your tracking information shows that your package is delayed, please contact the shipping carrier first.

If your package arrives damaged, contact us within 48 hours of delivery and include:

• Your order number;

• Photos of the shipping box;

• Photos of the packaging;

• Photos of the damaged product.

We will review the situation and assist you with the carrier claim process when applicable.

OtakuMC is not responsible for packages marked as delivered to the address provided at checkout.